Careers

Jobs with Prospect

People are at the heart of everything we do – our employees, our representatives and our members. We’re a diverse bunch of negotiators, influencers, researchers, organisers, campaigners, and above all – activists.

We employ around 250 staff, many in our London headquarters, but also in our offices in the English regions, Wales and Scotland. Our shared standards of respect, working together, service excellence, accountability and integrity define the way we interact with our members, with our reps, and with each other.

Working for Prospect, you can expect flexibility, opportunity, development and encouragement.

Prospect is an equal opportunities employer.


Current vacancies

Member Service & Records Administrator

Waterloo – London

12 month fixed term contract

35 hours net per week £25,831- £30,842 per annum (plus inner London weighting of £3,039 per annum)

Prospect is the trade union of choice for over 150,000 professionals, specialists, and managers from across the UK. Our members vary from nuclear physicists and engineers to film directors and cinematographers – with many more in between. For each of these members we provide advice, support, representation, and a voice in government and industry policy. Join us and you can make a real difference to the lives of working people.

As a Member Service & Records Administrator within this department, you’ll use your professional attitude, communication skills and customer service experience to deliver an excellent service to Prospect members.

As part of the Member Contact Centre you will have a big impact on member service by being the first point of contact for membership queries, maintaining the membership system and welcoming and assisting new members in joining Prospect. You will need to have a positive attitude, excellent attention to detail and good organisational skills to ensure the highest level of service is provided to new and existing Prospect Members.

This is a great opportunity for a customer focused administrator to join Prospect at an exciting time with plenty of scope for long term progression and development.

Knowledge & Skills

  • Excellent verbal & written communication skills
  • Comprehensive administration skills with excellent attention to detail
  • Good organisational skills and the ability to prioritise workloads and meet deadlines
  • Strong data entry & IT skills
  • Ability to solve customer problems in a professional manner
  • Influencing skills
  • Ability to follow processes and systems

Experience

  • Experience of working in a customer service environment
  • Proven administration experience within membership services
  • Experience of providing excellent customer focused service by email, writing and over the telephone
  • Demonstrable evidence of organising a high workload
  • Experience working with data and databases, ensuring quality, integrity, and accuracy of data

To apply

Please e-mail recruitment@prospect.org.uk to request an application pack. The closing date for applications is NOON, Wednesday 3 March 2021.


Helpdesk Advisor (Employment Law) – Member Contact Centre & Helpline

Salary £29,942  (plus inner London weighting of £3039 )

35 hours per week, 12-month fixed term contract.

Working hours are between 8:00am-7:30pm on a shift basis.

Location: Waterloo, London

Prospect is the trade union of choice for over 142,000 professionals, specialists and managers from across the UK. Our members vary from nuclear physicists and engineers to film directors and cinematographers – with many more in between. For each of these members we provide advice, support, and representation. Join us and you can make a real difference to the lives of working people.

What’s the role?

As a Helpdesk Advisor within our Member Contact Centre, you’ll use your professional attitude, communication skills and customer service experience to deliver an excellent service to Prospect members.

You role will be widely varied from updating member records to providing support and advice on a broad range of employment issues. You’ll need to have an empathetic and understanding manner and be able to work confidently with our members to ensure Prospect delivers world class customer service.

This is a great opportunity to join Prospect at an exciting time with plenty of room for long term progression and development.

Knowledge, Skills & Experience

Essential Knowledge & Skills
  • Employment Law knowledge
  • Excellent telephone manner with strong verbal communication skills
  • Strong attention to detail
  • Sound analytical and problem solving skills
  • Ability to understand and apply processes
  • Ability to build rapport quickly
  • Excellent organisational skills and the ability to multitask and priorities
  • Ability to work in a team and work using initiative.
Essential Experience
  • Experience of providing employment law advice either face to face or in a contact centre environment
  • Experience of learning new systems to a high standard
  • Experience of working proactively, self-managing time and workload
  • Experience of capturing detailed information and data input
  • Proven track record of providing excellent customer service, preferably within in a contact centre
  • Experience of providing support and advice to customers

How to apply: Please email HR for an application pack.

Closing date: NOON, Wednesday 3 March 2021

Interviews: Week of 15th March 2021. Interviews will also include an assessment to test competency levels.

 


Data protection

Prospect is committed to protecting the privacy of individuals and complying with our obligations under GDPR. Please see the Job Applicants’ Privacy Notice which explains how Prospect will process and hold your information when you apply for a vacancy and your rights as a data subject.