Reps part 2: handling personal cases
This course will give you the skills and knowledge to represent your local members with their personal cases. After completing both Reps 1: key skills and Reps 2: handling cases the union will accredit you to represent members at formal meetings and hearings.
| Online via Teams or Zoom and in person | |
| Online Reps 2 course bookings run throughout the year.
Next two-day classroom course taking place in Prospect HQ, Rochester Row, London Victoria, is planned for Wednesday 25th and Thursday 26th March 2026. Reps with a serious commitment to attend in person please apply to your Official in the first instance citing the in-person training. |
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| Online – 2.5hrs x 3 mornings (plus 2-3hrs research / coursework)
In-person version, – 2 full days 10am – 5pm. |
| Level 2 | |
| You must have completed Reps 1 or Effective Health & Safety You must attend all sessions Not available to Bectu freelancers |
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| Request a place via your Prospect or Bectu official |
Who is the course for?
Any Rep who has completed part 1 or the ‘Effective health and safety’ course. This course is focused on how to represent members with their personal cases. It is mandatory for any rep seeking to be a union case handler to have completed Reps 1 & Reps 2 before they can commence any personal case activity.
What will I learn?
- How to confidently represent members and their personal cases
- What you can/can’t do in informal/formal meetings
- Learn more about the laws, policies and agreements that shape union representation.
- Completion of both Reps part 1 (Key Skills) and Reps part 2 (Handling cases) will accredit you on behalf of the union.
- Once signed off by your dedicated Negotiation Officer, you’ll receive accreditation letters for you to verify your case handler status.