Frequently asked questions

Having trouble finding what you’re looking for?

Take a look at these frequently asked questions.

I’m not a Prospect member

How do I join Prospect?

You can join online or by phone on 0300 600 1878.

I’ve got a problem at work, but I’m not a member. Can I still get help from Prospect?

Sounds like a question for our Member Contact Centre (MCC). Call them today on 0300 600 1878 to see if we can help.


I’m a Prospect member

I need help with a problem at work – Who do I contact?

That depends on where you work. If you don’t have a local representative in your workplace or you’re not sure, give our MCC a call on 0300 600 1878 or email them. They can put you in touch with the best person to assist you. This may be your local representative, or one of our full-time officers.

Alternatively, log in to the Prospect members area and look under “union contacts”.

I’ve just joined – how do I access member only content on the website?

 You just need to register to create a password. It’s easy to, do and only takes a few minutes.

Help! I’ve forgotten my login details for the Prospect website

It happens. Reset your password via the website.

How can I find out what my membership number is?

You should be able to view all your membership details once you’ve logged into the members area under “your membership”. Alternatively, the team in our MCC are always on hand to help; simply call them on 0300 600 1878 or email them.

How can I update the details on my membership record?

You can edit your details via the website, or by calling our membership team on 0300 600 1878 or by sending them an email.

I’d like to become more active in the union ­– how can I find out more?

Great news! Your first step should be to contact your local rep, or full-time official. You can also read more about how you can get involved on this website. 


I’m a Prospect rep

I need assistance handling a member query

No problem ­– Contact your full-time officer.

Not sure who this is? Call the MCC on 0300 600 1878

How can I access my eBranch?

eBranches can be accessed via the members area of the website; just make sure you’re logged in.

I want to start a campaign in my branch – who can help?

Sounds interesting! Have a chat to your local organiser, who can then help pull together the relevant resources needed from across the union if necessary. Not sure who your local organise is? Read more about our organising team or call the MCC on 0300 600 1878.

I want to attend a Prospect course, how do I find out more?

Take a look at our courses and apply online. Still not sure? Contact our Education Team for further assistance.

I’d like to run a Prospect course in my branch – is this possible?

Contact our Education team – they’re happy to help!

I’d like to host a Prospect recruitment event at work – Where do I start?

Your local organiser can help with that. Not sure who your local organise is? Read more about our organising team or call the MCC on 0300 600 1878.

Still have questions? Email our organising team


I’m someone else

How do I contact Prospect’s press team?

Call our press team on 020 7902 2246 or email them.

I’d like to work for Prospect

Check out our current vacancies on the careers page.

I’d like to know about your pension schemes investments

Check out our staff pension scheme investment principles.

I have a query about the content on your website

Email our communications team.


Still not found what you’re looking for?

Call us on 0300 600 1878 or email us.