Reps part 2: handling personal cases
This course will give you the skills and knowledge to represent your local members with their personal cases. After completing both Reps 1: key skills and Reps 2: handling cases the union will accredit you to represent members at formal meetings and hearings.
| Online via Teams or Zoom and in person | |
| Now booking for June 2025 – online and classroom 24 & 25 June 2025 – Prospect HQ, London Victoria |
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| Online – 2.5hrs x 3 mornings (plus 2-3hrs research / coursework) In person – 10am – 5pm x2 |
| Level 2 | |
| You must have completed Reps 1 or Effective Health & Safety You must attend all sessions Not available to Bectu freelancers |
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| Request a place via your Prospect or Bectu official |
Who is the course for?
Any Rep who has completed part 1 or the ‘Effective health and safety’ course. This course is focused on how to represent members with their personal cases.
What will I learn?
- How to confidently represent members and their personal cases
- What you can/can’t do in informal/formal meetings
- Learn more about the laws, policies and agreements that shape union representation.
- Completion of both Reps part 1 (Key Skills) and Reps part 2 (Handling cases) will accredit you on behalf of the union.
- Once signed off by your dedicated Negotiation Officer, you’ll receive accreditation letters for you to verify your case handler status.
What attendees say
“Kathryn and Rob are superb, skilled trainers – really knowledgeable, engaging, strong communicators; they without question were a fundamental reason why I enjoyed the course so much.
I would encourage other Reps, if possible, to attend this training in person – the interaction between the group was so much stronger than it would have been online.
In my experience the key components of a good/excellent training course are great trainers, good course content, an engaged cohort of attendees who are willing to share knowledge and experiences/learn, a good venue and great lunch. We had ALL of these key components.”
Michael Langmead – National Lottery branch
“I found this the most practically useful of the courses that I’ve been on with Prospect so far. It was pitched at the right level for me. I liked that it was highly interactive and ensured that I could use the information taught as I found this reassuring. I would very much recommend Reps 2 to others looking to improve their understanding of and confidence in handling cases.”