Direct Debit Guarantee

The Direct Debit Guarantee – Prospect / Bectu Membership

1. This Guarantee is offered by all banks and building societies that accept instructions to pay Direct Debits.
2. If there are any changes to the amount, frequency or date of your Direct Debit, Prospect will notify you 10 working days in advance of your account being debited or as otherwise agreed. If you request Prospect to collect a payment, confirmation of the date and amount will be made to you at the time of the request.
3. If an error is made in the payment of your Direct Debit by Prospect or your bank or building society, you are entitled to a full refund of the amount paid from your bank or building society.
4. If you receive a refund you are not entitled to, you must pay it back when Prospect asks you to.
5. You can cancel a Direct Debit at any time by simply contacting your bank or building society. Written confirmation may be required. Please also notify us.