Who is responsible in a pension dispute?

Last updated: 04 Mar 2020

To resolve a dispute regarding your pension it may be necessary to work out who’s responsible for the dispute.

The majority of pension complaints concern pension scheme administrators, as they are responsible for the bulk of the administration of your pension.

However, they do not have sole responsibility over the administration of all aspects of your pension because your employer has some administration duties. These relate specifically to: paying your contributions and the employer contributions to the scheme and for final salary schemes’ information about pay and service.

If your dispute is about incorrect information being sent to the pension scheme administrators or contributions not being paid, you should contact your employer in the first instance to resolve the issue.

If your dispute is about any other aspect of your pension, you should contact the pension scheme administrators.

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