Cabinet Office confirms Capita takeover of Civil Service Pension Scheme from 1 December

The Cabinet Office has confirmed that the Civil Service Pension Scheme (CSPS) will transfer to Capita from MyCSP on 1 December 2025.

The move comes after a series of reports highlighting years of poor service performance under the current administrator, MyCSP, and weaknesses in the Cabinet Office’s oversight of the scheme. The Public Accounts Committee had warned that the transition to a new provider was at risk, citing delays and problems with readiness in key areas.

In correspondence with stakeholders this week, the Cabinet Office said it is now satisfied that Capita has taken appropriate measures to mitigate the four biggest outstanding risks in the handover: payroll, security, testing and disaster recovery. The department says it has taken on board feedback from the PAC’s recent report, as well as concerns raised by stakeholders including Prospect and CSPS members.

The Cabinet Office emphasised that its priority is to minimise service disruption and to move quickly towards increased resources and automated service provision under Capita. It also thanked unions for their continued engagement, confirming that regular meetings which have been set up over the last few months will continue.

We will continue to hold the Cabinet Office’s feet to the fire on assurances they have given in managing not just the transition to Capita, but to ensuring that metrics and performance indicators are met, and where they are not that there is a financial impact on the provider.   

Prospect will engage with branches and members to assess the impact of transition on service levels.