Prospect responds to Civil Service Pension Scheme report

The Public Accounts Committee has published a report warning there is a risk Capita will not be ready for the 1 December takeover of the Civil Service pension scheme from current provider MyCSP.

Prospect Deputy General Secretary Steve Thomas said:

“This report confirms the extent of a problem we have been raising with the Cabinet Office on behalf of members for some time.

“It raises several important questions the government should answer quickly and transparently to retain the trust of civil servants and MPs. To begin with: how is it going to deal with remaining members drawing pensions who are affected by the McCloud Remedy; how is it going to ensure adequate customer service; and how is it going to put in place the contract management skills so that the provider is properly held to account and delivers on its obligations.

“It is simply unacceptable that the provider of a contract of this magnitude and importance has been allowed to tail off its service at the end of the contract with no consequence, it cannot be allowed to happen again.”